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AVG 2015 Not Compatible with Windows XP SP2

As with  most things, we find this out the hard way after a client registered his previously functional trial copy of AVG AntiVirus, only to find his computer is an eternal reboot loop.  When he went to activate the AVG license that had worked flawlessly for about a month, AVG coerced him into downloading the “new” version and everything went downhill from there.  This is a perfectly functional Windows XP SP2 computer with lots of life left in it.  The user has no need to change this.

Just say NO To This Option

Just say NO To This Option

 

 

 

 

An option when having install problems is to check the box that asks for assistance from AVG to do the install.  This, it turns out, installs a Logmein Rescue client which, along with the failed partial install of AVG 2015 – and the uninstalled (previously working) version of AVG 7.1, causes Windows XP to crash nicely.

No AVG XP SP 2

No AVG XP SP 2

After two hours of painstakingly removing all references to the old AVG and Logmein from the file system and registry – and then uninstalling AVG 2015, No matter what version of the AVG downloader stub I downloaded I receive an error message saying the software was incompatible with this version of Windows.  So I called AVG Support (possibly one of the biggest jokes in the industry).  Richard (oh sure, your name is Richard) informed me there was no solution but to upgrade Windows XP to SP3.  I asked this buffoon if he had ever installed a Service Pack in Windows and he had not.  Even if XP was still a supported product (It’s not), installing a service pack is asking for trouble.  You want to make absolutely sure you have the following before a Service Pack install:

  1. Service Pack 3
  2. A Full backup
  3. Copies of all your software on hand with license keys
  4. A lot of free time (all day maybe)
  5. Because it is entirely possible the install of SP3 will puke in your shoe.

So after two hours of chasing my tail, I deleted all traces of AVG and installed the free version of ClamAV Win which while not as configurable as AVG, at least works with the OS.  And it’s FREE.

#AVGFail again.

Here’s our position on this.  AVG AntiVirus is in our opinion the best product on the market with the caveat that their support is truly horrible.  Seriously, I don’t think I have ever encountered less effective support anywhere.  After selling more than 3,000 licenses of AVG in the last 10 years, I still feel it is still the most effective product — and if there was a better product I’d sell it.  We currently recommend, sell and configure AVG CloudCare, which is the commercial product and much more full featured than their consumer line.  Contact us if you would like to have the best malware protection in the business.

If you have a Mac, you do not need AntiVirus.  Period.  I’ve scanned a lot of Apple Mac OS X machines over the years, just to be safe and have yet to find one infected.

 

 

Name of author

Name: Wizard

Short Bio:

The Computer Wizard (TCW). TCW was founded by Warren P. Harris in 1994 to service and repair computers in the San Francisco Bay Area. Relocating the business to Plano, Texas in 1999, TCW continued to flourish when an unfortunate loss of data for a wedding Mr. Harris photographed, caused him to research data recovery options. Realizing he would have to either pay someone to recover the photos or find out how to do it himself, the rest, as they say “is history”. Approached by a friend who was a Private Investigator in 2006, Mr. Harris studied for his Investigator’s license and began honing his skills in Computer Forensics. The company was renamed DFW Computer Integration in 2015.

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