Services (What we will do for you)

DFWCI provides a wide range of services on all platforms:

  • Network Integration
  • Virus removal
  • Troubleshooting
  • Performance tuning
  • Hardware and software upgrades
  • Remote administration
  • Cloud-based backup
  • Data recovery
  • and much more.

The bulk of our work is on-site.

Remote administration is available and reduces our response time - and saves you money.

On-Site / Housecall Service

We provide service in the convenience of your home or office including virus / malware removal, performance tuning, hardware / software upgrades. If your problems cannot be resolved on-site, we will transport your equipment.

Most computers slow down over time for a variety of reasons. We weed out invasive apps and remove them. Your computer always runs faster when we are done.

Not to insinuate that you have a wiring nest, but if you happen to be in the general vicinity of a nest of wires, we will clean that right up for you.

We configure WiFi routers, extenders and guest accounts. If your WiFi signal is inadequate, we can solve that problem.

Network Design / Administration

We design and build turnkey commercial networks from wiring to hardware specifications, full configuration and implementation. We also troubleshoot and optimize existing networks of all sizes. We will audit your network to determine if you are getting the best performance and reliability from your installation. We specialize in performance tuning. If you are spending more time waiting for your network to respond, than actually being productive, let us take a look at it for you.

We implement secured WiFi routers and guest WiFi accounts in both commercial and residential locations. Having a guest WiFi account in your home is an especiallly good idea if your teenager has his/her friends over accessing your WiFi. This allows them to access the Internet, but not your computers or printers. We will analyze your needs and recommend a solution that allows for future growth.

Remote Administration

When we set up your account for remote administration, it frees us up to connect to your computer remotely and fix small issues that would otherwise necessitate a housecall with the minimum hourly fee and possible trip charges. Our remote administration fees are a discount from our regular on-site charges reflecting the fact that we don't have to factor in fuel, tolls and vehicle wear and tear. Many issues can be handled this way and it is easier to schedule as we can block out 15 or 30 minute increments for smalll issues.

AVG AntiVirus / Content Filtering

We have sold AVG Antivirus products since 2006 with over 3,000 virus-free installations. If something else did a better job of protecting your computer, you can be sure we would implement it.

We resell both the consumer version of AVG and the CloudCare commercial version.

Data Recovery

We have specialized in data recovery on all variety of storage devices, Windows, Mac and Linux platforms since 2003 . We recover data from hard drives, camera, usb flash drives and more. We do not support smart phones.

Cloud-Based Backup

The most important addition to your computing enviroment is a backup. It is not a question of if, but rather when your computer will fail- and how much irreplaceable data will be lost. We recommend a hard drive backup for speed and convenience, in addition to cloud-based backup. Cloud-based backup is becoming better and more cost-effective all the time. We offer 2 highly rated products to our clients depending on their needs and budget.

 

IBackup 

 

 

Surge Protection

Here in Texas one of the biggest threats to your computer is lightning damage. The only place in the continental United States with more lightning activity is Orlando Florida. Did you know a lightning bolt is hotter than the surface of the sun? Or that lightning has a minimum voltage of one million volts? Read our blog for more lightning information

Ask us about surge protection and UPS options when we do your evaluation (in the unlikely event we don't point it out to you).

Video Capture and Editing

Have you recorded news articles or special events on your cable DVR system you wish you could save permanently or share with friends? We come to you, capture the video, then edit and convert for DVD or YouTube. We can upload to YouTube or deliver your videos using our transfer service. .

What We Work On

PCs
Macs
Linux
Laptops
Desktops
Servers
Surface Tablets
iPads / Other Tablets
Networks / WiFi / NAS
Data Recovery:
Hard Drives, USB
Camera Memory Cards
Video capture and conversion from UVerse, Comcast DVR boxes

What We Do Not Do

iPhone Hardware
iPhone Screen Replacement
Smart Phone Data Recovery
iPad Screen Replacement
Forensics
Family Counseling
Baby Sitting

What We Do

Which means exactly what? Where Does This Take Place?
Virus / Spyware Removal We will scrub your computer clean of pests Your home / office or ours
Performance Tuning We will make your computer perform correctly Your home / office or ours
Network Administration Design / Admin / diagnostics of computer networks Your home / office
Cloud-Based Virus Protection Install the best protection available today. Over 3,000 installations! Your home / office or ours
Data Recovery We will get your lost data back (usually) Out Lab only.
Cloud-Based Backup Implement a regularly scheduled full backup of all your data Your home / office
Hardware Upgrades Storage, memory, display adaptor upgrades to improve performance and stability Your home / office or ours
Software Upgrades Program upgrades. updates, replacements to improve your workflow Your home / office or ours
Email / Website Hosting Host your website and / or email on our servers for best performance and support Our lab
Communicate in Plain English Explain exactly what we are doing and our charges (succinctly) in terms you understand  
Videe Capture / Conversion Capture recordings from your cable DVR to DVD or YouTube format Your location with editing in our lab