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Things you Need to Know

This will be a growing post of little tips and tricks to keep you out of trouble, save you money, save you aggravation, make your computer run better — or all of the above.

Let’s start at the top: AOL (AOSmell, AOHell, whatever you want to call it) is one of the worst offenders when it comes to performance problems.  This is especially egregious, since you don’t even need their software to send and receive your email.  In point of fact, you are MUCH better off if you uninstall every trace of AOL software from your computer, make aol.com your home page and use their web interface for email.  You will be amazed at the difference.  We uninstall their resource-hogging software every day to rave reviews of the results.  As we’ve been saying for years, “don’t install any Internet provider’s software.”  AOL’s software routinely downloads major updates you have no control over.  It’s a pretty invasive piece of software with diagnostics, Internet security and connectivity tools that have a bad habit of interfering with your network connections.

Norton (Symantec) continued billing practices.  We discovered long ago that McAfee (Network Associates) continues re-billing your credit card account every year for your antivirus renewal.  We just recently found out Symantec is doing exactly the same thing.  This will go on forever if you don’t put a stop to it and, at around $120.00 per year this is a pretty lucrative mechanism they have going on, don’t you think?  Wouldn’t you rather have that money in your pocket than theirs, after getting rid of their resource hogging Internet security product and installing something that gives you better performance?

Go to GetHuman.com for phone numbers for Symantec, AOL, or any other major companies you need to reach.  They update their database regularly with incredibly valuable information to assist you in bypassing Voice Queue Hell and getting straight to a human.  You’ll love it.

Name of author

Name: Wizard

Short Bio: The Computer Wizard (TCW). TCW was founded by Warren P. Harris in 1994 to service and repair computers in the San Francisco Bay Area. Relocating the business to Plano, Texas in 1999, TCW continued to flourish when an unfortunate loss of data for a wedding Mr. Harris photographed, caused him to research data recovery options. Realizing he would have to either pay someone to recover the photos or find out how to do it himself, the rest, as they say "is history". Approached by a friend who was a Private Investigator in 2006, Mr. Harris studied for his Investigator's license and began honing his skills in Computer Forensics. The company was renamed DFW Computer Integration in 2015.

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